3rd Annual Hospital Efficiency and Quality Asia Summit 2014

18 - 21 March, 2014

Swiss-Garden Hotel & Residences, Kuala Lumpur, Malaysia

In collaboration with the Ministry of Health Malaysia


Datuk Dr. Noor Hisham Abdullah,
Director General,
Ministry of Health Malaysia

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  • State of Patient Care and Hospital Efficiency in Asia [SPECIAL REPORT]State of Patient Care and Hospital Efficiency in Asia [SPECIAL REPORT]

    Time is ticking. Unsafe medical practices and patient care are now at a serious state and there are significant concerns that it’s just a matter of time before it becomes critical. In fact, the World Health Organisation (WHO) estimates that ‘nearly one in ten patients is harmed while receiving health care in well-funded and technologically advanced hospital settings.’ There is no doubt that patient care, particularly in Asia, with its many developing countries, needs serious attention. In this Special Report, find out what the healthcare community is doing about it, why these challenges need to be addressed soon and how hospitals can improve efficiency and quality now and into the future.
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    At about US$300 billion a year, the global pharmaceuticals industry wields a huge amount of influence in the healthcare sector. Along with medical institutions and hospitals, big pharma is a dominant force that could make a big difference. In the face of the great debate on patient care and safety, what do hospitals really want pharmaceutical companies to realize? How would big pharma benefit from it? 



  • Global Medicine Spending to Pass $1 Trillion in 2014Global Medicine Spending to Pass $1 Trillion in 2014

    Next year will mark a milestone in the pharmaceutical industry’s growth as drug sales will exceed $1 Trillion. This was the finding of a new report on the spending on pharmaceuticals and trends that will affect it between now and 2017. Read on to find out more.


  • Implementing Lean Methodology to Improve Patient FlowImplementing Lean Methodology to Improve Patient Flow

    In this engaging presentation, Dr Tsz-Leung Lee, Deputy Hospital Chief Executive, Queen Mary Hospital, Hong Kong West Cluster, Hospital Authority shared a case study on improving patient flow through Lean methodology. It explores the typical hospital environment, the qualities of a 21st century hospital and improvement framework that worked well for Queen Mary Hospital in Hong Kong.
  • Patient Flow Optimisation - Connecting the DotsPatient Flow Optimisation - Connecting the Dots

    Associate Professor Benjamin Ong, Chief Executive for National University Health System connects the dots for us to answer an all-important question: How to fully optimise patient flow? In this outstanding presentation, he defines the patient flow in hospital setting, the processes involved, getting a buy-in and organisational governance structure to ensure accountability. This is one of the most thoughtful presentations of late.
  • Planning Discharge at Admission to Achieve Better Patient FlowPlanning Discharge at Admission to Achieve Better Patient Flow

    Among the difficult challenges faced by hospitals include: unit centric cultures, ineffective communication amongst service providers and patient, and complex patients that lie in the typical clinical pathway. In this presentation by Wong Bee Lee, Nursing Director at Prince Court Medical Centre, ideas on how to achieve better patient flow were explored and tangible results that have been achieved were explained in good detail.